Be responsible

Be responsible for Nokia biz management and global customer service department’s management.Ensure Nokia mass production’s smoothly operation in China (North and South), South Korea, India and Romania, including customer service, order processing, inventory control, warehousing and logistic/distribution. Lead global Customer Service team and providing customers with friendly fault free service 7days/week.Manage the customer service team by implementation of the customer service business plan and excellent people management practices, resulting in improved financial, people and customer results. Develop policies/procedure and workflow to ensure effective operation. Set up, lead and coach a global customer service team in China, South Korea, India and Romania.